SUSTEEN

I was working a case with my current mobile forensic tool and noticed that when I downloaded the evidence data from the suspect’s iPhone, the actual conversation I needed was inside a messaging app that was not acquired. The screen of the phone was cracked, so even taking decent photos wasn’t going to work well.

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I called Susteen and the local rep in Ohio answered the phone. Steve went over the problem with me and mentioned that the new Data Pilot 10 was about to launch. This device uses new technology that could get digital screen shots within most applications found in cell phones. Unfortunately, the new device wasn’t out on the market yet. Steve went above and beyond by driving up to my agency with the Data Pilot 10 device two hours later!

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We got right to work and within 10-15 minutes I had the valuable conversation in hand!  It took screen shots right inside the app and made perfect duplicates of the conversation with photos and all. I was impressed with the service and with the device as well. We actually ordered our own the next day.  Thanks to Susteen and Steve in Ohio for your dedication to help customers.

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